Microsoft Dynamics 365 for Customer Services

Customer-Centric Customer Service Solutions With Artificial Intelligence | Agent Enablement | Omni-Channel Integration

Earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Create and nurture leads

Run multichannel marketing campaigns
Attract the right prospects and nurture leads from email marketing, web landing pages, webinars, phone calls, and events using the Dynamics 365 Connector for LinkedIn Lead Gen Forms.

Personalize experiences
Use configurable templates and designer tools to set up your buyer’s journey and personalize experiences based upon customer engagement.

Simplify event management
Execute in-person and virtual events with ease by managing registrations, speakers, venue logistics, and attendance data in partnership with industry leading webinar provider ON24.

Engage customers across social channels
Use Microsoft Social Engagement to build a social presence, source new leads, and engage with prospects and customers across social channels.

Make better decisions

Focus on top priorities
Use embedded intelligence like dynamic segmentation to target the right audience, multiple lead scoring models to prioritize leads, and customer interactions insights to personalize engagement.

Measure results in real time
Track campaign performance and marketing activities with configurable dashboards and PowerBI analyzers.

Identify customer needs
Conduct online surveys to better understand your customer needs and apply learning to your marketing investments.

Improve social engagement
Use social insights to gain competitive intelligence, measure, and manage your brand reputation.

Innovate with a modern and adaptable marketing and sales software platform

Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.

Extend and connect
Automate processes across Dynamics 365 applications and third-party systems for better service engagement experiences.

Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.

Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes

Dynamics 365 CRM Marketing Solutions

Microsoft Dynamics 365 for Marketing enables full marketing automation built in to Dynamics 365 — no more exporting/importing lists. Sales and Marketing are working in the same platform, sharing the same data and improving collaboration.

Perform powerful targeted marketing — taking leads through a defined journey and when they engage, pass the lead to sales.

Microsoft Dynamics 365 for Marketing can be purchased stand-alone or added to an existing subscription. 

We have helped many organizations evaluate, plan, implement and support Microsoft Dynamics 365 for Marketing. Our guidance goes beyond the technology to solve real marketing challenges.  

Dynamic 365 Services: What We Offer

Consulting Services

Tectura’s rich experience enables us to provide consulting services mapping business processes to the correct technology. Tectura engages with customers in defining a road map for the use of technology in line with a customer’s business plans.

Microsoft Dynamics Support

Tectura with its professional team delivers a combination of onsite & offshore support. Defined Service Levels & support tracking mechanism Tectura ensures the system is available while customer continues its business operations.

Business Applications For Digital Transformation