{"id":6203,"date":"2023-08-26T07:06:40","date_gmt":"2023-08-26T07:06:40","guid":{"rendered":"https:\/\/tectura.com\/india\/?page_id=6203"},"modified":"2024-05-14T12:56:47","modified_gmt":"2024-05-14T12:56:47","slug":"customer-services","status":"publish","type":"page","link":"https:\/\/tectura.com\/india\/microsoft-dynamic-services\/solutions\/customer-services\/","title":{"rendered":"Customer Services"},"content":{"rendered":"<div id=\"home\" class=\"section section-white section-2  \" style=\"border-radius: 0px; height: 100vh;\">\n<div class=\"parallax\" style=\"background-image: url('https:\/\/tectura.com\/india\/wp-content\/uploads\/2023\/04\/shutterstock_2288178595-scaled.jpg'); background-size: cover; border-radius: 0px;\" data-parallax=\"{&quot;speed&quot;:&quot;1&quot;,&quot;fading&quot;:&quot;true&quot;,&quot;minFading&quot;:&quot;100&quot;,&quot;scale&quot;:&quot;false&quot;,&quot;maxScale&quot;:&quot;&quot;}\"><\/div>\n<div class=\" container-middle\">\n<div class=\"container-fluid align-center\">\n<div class=\"row\">\n<div class=\" col-xs-12 col-sm-6 col-lg-6 align-right align-middle\" style=\"border-radius: 0px;\">\n<div class=\"main-1-item__inner align-left\">\n<h2 class=\"main-1-item__title\"><span class=\"main-1-item__title_part_1\">Microsoft Dynamics 365 for Customer Services<\/span><\/h2>\n<p class=\"main-1-item__subtitle\">Elevate Customer Services through Dynamics 365&#8217;s Seamless Solutions for Success: Empowering Experiences, Amplifying Connections.<\/p>\n<\/div>\n<\/div>\n<div class=\" col-xs-12 col-sm-4 col-lg-6 align-left align-middle home-contact-us-box\" style=\"border-radius: 0px;\">\n<div id=\"fw-contact-form-100e2d62bc5252b700bad46787275dc4\" class=\"form-wrapper fw-contact-form contact-form\">\n<p>#fw-contact-form-100e2d62bc5252b700bad46787275dc4 {<br \/>\n&#8211;lpt_input_border_width:1px;&#8211;lpt_input_border_radius:0px;&#8211;lpt_input_font_size:0.875rem;&#8211;lpt_input_font_weight:400;&#8211;lpt_input_text_color:#6e6e6e;&#8211;lpt_input_border_color:#dddddd;&#8211;lpt_input_focused_border_color:#a7a7a7; }<\/p>\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-12 form-builder-item form-builder-item\">\n<div class=\"contact-info__title\">\n<h2>SEND US AN ENQUIRY<\/h2>\n<p>Need a business upgrade? Get in Touch with us today to experience the Tectura Difference.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-12 form-builder-item\">\n<div class=\"field-text\"><label for=\"id-1\">Name <sup>*<\/sup> <\/label><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-6 form-builder-item\">\n<div class=\"field-text\"><label for=\"id-2\">Business Email <sup>*<\/sup> <\/label><\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-12 col-sm-6 form-builder-item\">\n<div class=\"field-text\"><label for=\"id-3\">Company <sup>*<\/sup> <\/label><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-12 form-builder-item\">\n<div class=\"field-select select-styled\"><label for=\"id-4\">Requirment <sup>*<\/sup> <\/label><\/p>\n<div class=\"input-wrap input-wrap-select\">\n<p>New Implementation<br \/>\nUpgrade<br \/>\nSupport<br \/>\nCustomization<br \/>\nRequest a Demo<br \/>\nOthers<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-12 form-builder-item\">\n<div class=\"field-textarea\"><label for=\"id-5\">Message <sup>*<\/sup> <\/label><br \/>\n<textarea id=\"id-5\" name=\"textarea_4271b90\"><\/textarea><\/div>\n<\/div>\n<\/div>\n<div class=\"row\"><\/div>\n<p><button class=\"btn-a btn-a_fill_theme btn-a_color_theme btn-a_initial\" style=\"border-radius: 32px;\" type=\"submit\"><br \/>\nSend<\/button><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"home\" class=\"section section-white  \" style=\"border-radius: 0px;\">\n<div class=\" align-left\">\n<div class=\"main-1 main-1-slider slide-like-a-pro\" style=\"border-radius: 0px;\" data-slide-like-a-pro=\"{&quot;autoplayTimeout&quot;:&quot;5000&quot;,&quot;firstRunDelay&quot;:&quot;700&quot;,&quot;autoplay&quot;:&quot;false&quot;,&quot;timeline&quot;:&quot;false&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;nav&quot;:&quot;false&quot;}\">\n<div class=\"main-1-item\">\n<div class=\"parallax\" style=\"border-radius: 0px;\" data-parallax=\"{&quot;speed&quot;:&quot;0.75&quot;,&quot;fading&quot;:&quot;true&quot;,&quot;minFading&quot;:&quot;70&quot;,&quot;scale&quot;:&quot;false&quot;,&quot;maxScale&quot;:&quot;&quot;}\"><\/div>\n<div class=\"container\">\n<div class=\"main-1-item__inner align-left\">\n<h2 class=\"main-1-item__title\"><span class=\"main-1-item__title_part_1\">Microsoft Dynamics 365 for Customer Services<\/span><\/h2>\n<p class=\"main-1-item__subtitle\">Customer-Centric Customer Services Solutions With Artificial Intelligence | Agent Enablement | Omni-Channel Integration<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"about\" class=\"section section-white section-1  \" style=\"border-radius: 0px;\">\n<div class=\"container align-left\">\n<div class=\"row\">\n<div class=\" col-xs-12 col-sm-12 align-left align-top pb-0\" style=\"border-radius: 0px;\">\n<div class=\"video-wrapper shortcode-container\"><\/div>\n<\/div>\n<div class=\" col-xs-12 col-sm-12 align-top\" style=\"border-radius: 0px;\">\n<h4 class=\"title-md\">Earn customers for life<\/h4>\n<p><span style=\"font-weight: 400;\">With Microsoft Dynamics 365 for Customer Service, you can improve customer satisfaction. Receive prompt, individualised responses across platforms to improve interactions and foster enduring brand loyalty. Keep in front of rising expectations.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Create and nurture leads<\/span><\/h3>\n<p><b>Run Multichannel Marketing Campaigns<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Through a variety of channels, easily nurture leads and connect with the relevant prospects. You can easily collect leads from email marketing, site landing pages, webinars, phone calls, and events with the Dynamics 365 Connector for LinkedIn Lead Gen Forms.<\/span><\/p>\n<p><b>Personalise Experiences<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Based on consumer engagement, create unique buyer journeys and personalised experiences. Utilise editable templates and designer tools to create customised encounters with your prospects that keep them interested.<\/span><\/p>\n<p><b>Simplify Event Management<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Use Dynamics 365 to easily manage physical and virtual events. Make every event a smashing success by easily managing attendees, speakers, venue logistics, and registration information. Enhance your virtual events by working with ON24, the premier provider of webinars.<\/span><\/p>\n<p><b>Engage Customers Across Social Channels<\/b><\/p>\n<p><span style=\"font-weight: 400;\">With Microsoft Social Engagement, you can increase your social media presence and find new leads. Connect with prospects and consumers on numerous social media platforms to develop worthwhile relationships that lead to higher conversion rates and enduring loyalty.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Make better decisions<\/span><\/h3>\n<p><b>Focus on Top Priorities<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Utilise Dynamics 365&#8217;s embedded intelligence to streamline your marketing initiatives. Use dynamic segmentation to properly target the right audience, several lead scoring methods to efficiently prioritise leads, and valuable customer interaction insights to customise engagement and foster long-lasting connections.<\/span><\/p>\n<p><b>Measure Results in Real Time<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Utilise PowerBI analyzers and customisable dashboards to keep track of your marketing performance. To quickly make wise decisions, keep track of marketing operations, track the success of campaigns, and get real-time data. This data-driven methodology guarantees that you can quickly change plans and maximise your marketing expenditures.<\/span><\/p>\n<p><b>Identify Customer Needs<\/b><\/p>\n<p><span style=\"font-weight: 400;\">By taking online surveys, you can gain a deeper understanding of your client&#8217;s demands. Learn about their preferences, problems, and expectations to better target your marketing campaigns. By incorporating these lessons into your marketing plans, you can guarantee that you&#8217;ll satisfy and exceed your customers&#8217; expectations.<\/span><\/p>\n<p><b>Improve Social Engagement<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Utilise social information to your advantage to acquire a competitive edge. Utilise Dynamics 365 to keep an eye on and manage the online reputation of your company. Obtain useful information to comprehend customer mood, market trends, and competition activity. With the help of these insights, you can improve your social media tactics and forge closer relationships with your audience.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Innovate with a modern and adaptable marketing and sales software platform<\/span><\/h3>\n<p><b>Adapt Quickly<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dynamics 365&#8217;s agility will help you stay one step ahead of the competition. Using no-code visual editors and tools, you can easily customise the platform and speed up your time to market. Create and roll out online and mobile applications that are customised to your unique requirements to ensure seamless interactions between your staff and customers.<\/span><\/p>\n<p><b>Extend and Connect<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Processes from Dynamics 365 applications and outside systems can be integrated seamlessly. Automate processes to improve customer interactions, declutter workflows, and increase output. Adopt a cohesive environment that makes it easy for your sales and marketing teams to work together.<\/span><\/p>\n<p><b>Invest with Confidence<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Count on the strength of the Microsoft cloud platform to boost efficacy and cost savings. You can lessen the challenges of managing a worldwide infrastructure using Dynamics 365. You can relax knowing that your data is safe in modern data centres that are protected by top-notch security procedures.<\/span><\/p>\n<p><b>Drive Innovation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Utilise artificial intelligence&#8217;s (AI) potential to alter consumer relationships. Dynamics 365 helps your teams achieve optimal business results by offering rich insights driven by AI. Make better decisions, improve customer engagement, and promote ongoing innovation by utilising this information.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Dynamics 365 CRM Marketing Solutions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With Microsoft Dynamics 365 for Marketing, you can maximise the effectiveness of your marketing initiatives. By integrating marketing automation directly into Dynamics 365, this comprehensive solution does away with the need for time-consuming list importing and exporting. Data exchange and collaboration soar to new heights when the marketing and sales teams collaborate on the same platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automate marketing processes, improve workflows and enhance customer interaction with the help of Dynamics 365 for Marketing. It guarantees that your leads are nurtured through a predetermined journey, and when they demonstrate interest, they are smoothly transferred to the sales team for further action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thrill your audience with campaigns that are precisely targeted. By correctly segmenting your audience, you can make sure the right people see your messages at the right moment. Create genuine connections with your prospects and consumers by personalising interactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Flexible alternatives are available with Microsoft Dynamics 365 for Marketing to meet your company&#8217;s needs. It can be bought separately or quickly added to your current Dynamics 365 subscription. This versatility guarantees that you can modify the platform to meet your particular marketing needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We specialise in guiding businesses through their Microsoft Dynamics 365 marketing journeys. Our knowledgeable team provides more than just technology deployment; we comprehend your marketing difficulties and offer specialised advice and assistance to meet them. We are there for you every step of the way, from evaluation and planning to smooth implementation and continuing assistance.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">DYNAMIC 365 SERVICES: WHAT WE OFFER<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Consulting Services<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Benefit from our vast experience in offering top-notch consulting services that match the appropriate technology with your company processes. Our team at Tectura works directly with you to comprehend your particular needs and to develop a strategic roadmap that includes state-of-the-art technological solutions in line with your business objectives. We make sure that Dynamics 365 is seamlessly integrated into your business processes, increasing productivity and boosting efficiency.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Microsoft Dynamics Support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">At Tectura, we take pride in offering Microsoft Dynamics customers unmatched assistance. To meet your unique support needs, our qualified team is prepared to offer a combination of onsite and offshore assistance. We ensure that your system remains online and fully functional with specified service levels and a strong support tracking mechanism, giving you the peace of mind to concentrate on your core business operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Discover the impact our Dynamics 365 services can have on your business. We are here to help you every step of the way, whether you require professional consultation to optimise your processes or committed assistance to keep your operations operating smoothly. You can fully utilise Dynamics 365 and grow your company to new heights of success with Tectura as your partner.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"section section-white section-2  \" style=\"border-radius: 0px;\">\n<div class=\" align-left\">\n<div class=\"row\">\n<div class=\" col-xs-12 col-sm-3 section-white equal-cols no-padding align-left align-top\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item section-white\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item__inner\">\n<h5 class=\"info-box__title\">Create and nurture leads<\/h5>\n<div class=\"info-box__description\">\n<p>Run multichannel marketing campaigns<br \/>\nAttract the right prospects and nurture leads from email marketing, web landing pages, webinars, phone calls, and events using the\u202fDynamics\u202f365 Connector for LinkedIn Lead\u202fGen\u202fForms.<\/p>\n<p>Personalize experiences<br \/>\nUse configurable templates and designer tools to set up your buyer\u2019s journey and personalize experiences based upon\u202fcustomer engagement.<\/p>\n<p>Simplify event management<br \/>\nExecute in-person and virtual events with ease by managing registrations, speakers, venue logistics, and attendance data in partnership with industry leading webinar provider\u202fON24.<\/p>\n<p>Engage customers across social channels<br \/>\nUse\u202fMicrosoft\u202fSocial\u202fEngagement\u202fto build a social presence, source new leads, and engage with prospects and customers across social\u202fchannels.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\" col-xs-12 col-sm-3 section-white equal-cols no-padding align-left align-top\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item theme-background-color\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item__inner\">\n<h5 class=\"info-box__title\">Make better decisions<\/h5>\n<div class=\"info-box__description\">\n<p>Focus on top priorities<br \/>\nUse embedded intelligence like dynamic segmentation to target the right audience, multiple lead scoring models to prioritize leads, and customer interactions insights to personalize\u202fengagement.<\/p>\n<p>Measure results in real time<br \/>\nTrack campaign performance and marketing activities with configurable dashboards and PowerBI\u202fanalyzers.<\/p>\n<p>Identify customer needs<br \/>\nConduct online surveys to better understand your customer needs and apply learning to your marketing\u202finvestments.<\/p>\n<p>Improve social engagement<br \/>\nUse social insights to gain competitive intelligence, measure, and manage your brand\u202freputation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\" col-xs-12 col-sm-3 section-white equal-cols no-padding align-left align-top\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item section-white\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item__inner\">\n<h5 class=\"info-box__title\">Innovate with a modern and adaptable marketing and sales software platform<\/h5>\n<div class=\"info-box__description\">\n<p>Adapt quickly<br \/>\nAccelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile\u202fapps.<\/p>\n<p>Extend and connect<br \/>\nAutomate processes across Dynamics\u202f365 applications and third-party systems for better service engagement\u202fexperiences.<\/p>\n<p>Invest with confidence<br \/>\nRely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your\u202fdata.<\/p>\n<p>Drive innovation<br \/>\nTransform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business\u202foutcomes<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\" col-xs-12 col-sm-3 section-white equal-cols no-padding align-left align-top\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item theme-background-color\" style=\"border-radius: 0px;\">\n<div class=\"info-box-item__inner\">\n<h5 class=\"info-box__title\">Dynamics 365 CRM Marketing Solutions<\/h5>\n<div class=\"info-box__description\">\n<p>Microsoft Dynamics 365 for Marketing enables full marketing automation built in to Dynamics 365 \u2014 no more exporting\/importing lists. Sales and Marketing are working in the same platform, sharing the same data and improving collaboration.<\/p>\n<p>Perform powerful targeted marketing \u2014 taking leads through a defined journey and when they engage, pass the lead to sales.<\/p>\n<p>Microsoft Dynamics 365 for Marketing can be purchased stand-alone or added to an existing subscription.<\/p>\n<p>We have helped many organizations evaluate, plan, implement and support Microsoft Dynamics 365 for Marketing. Our guidance goes beyond the technology to solve real marketing challenges.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<section class=\"section section-white section-2  \" style=\"border-radius: 0px;\">\n<div class=\"container align-left\">\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-12\">\n<h3 class=\"section__title\">Dynamic 365 Services: What We Offer<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container align-left\">\n<div class=\"row\">\n<div class=\" col-xs-12 col-sm-6 align-top\" style=\"border-radius: 0px;\">\n<h4 class=\"\">Consulting Services<\/h4>\n<p>Tectura\u2019s rich experience enables us to provide consulting services mapping business processes to the correct technology. Tectura engages with customers in defining a road map for the use of technology in line with a customer\u2019s business plans.<\/p>\n<\/div>\n<div class=\" col-xs-12 col-sm-6 align-top\" style=\"border-radius: 0px;\">\n<h4 class=\"\">Microsoft Dynamics Support<\/h4>\n<p>Tectura with its professional team delivers a combination of onsite &amp; offshore support. Defined Service Levels &amp; support tracking mechanism Tectura ensures the system is available while customer continues its business operations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"section section-white section-2 pt-0 pb-0  \" style=\"border-radius: 0px;\">\n<div class=\" align-left\">\n<div class=\"row\">\n<div class=\" col-xs-12 col-sm-12 align-top\" style=\"border-radius: 0px;\">\n<div class=\"s-get-it-2\" style=\"border-radius: 0px;\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-xs-12 col-sm-12 col-md-8 align-middle\">\n<h5 class=\"s-get-it-2__title\">Business Applications For Digital Transformation<\/h5>\n<\/div>\n<div class=\"col-xs-12 col-sm-12 col-md-4 align-middle\">\n<p><a class=\"btn-a btn-a_weight_bold btn-a_upper\" style=\"border-radius: 0px;\" href=\"https:\/\/tectura.com\/india\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><br \/>\nSchedule a Meeting<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- d825debd4a1df8bffce752020f0defbb --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Dynamics 365 for Customer Services Elevate Customer Services through Dynamics 365&#8217;s Seamless Solutions for Success: Empowering Experiences, Amplifying Connections. #fw-contact-form-100e2d62bc5252b700bad46787275dc4 { &#8211;lpt_input_border_width:1px;&#8211;lpt_input_border_radius:0px;&#8211;lpt_input_font_size:0.875rem;&#8211;lpt_input_font_weight:400;&#8211;lpt_input_text_color:#6e6e6e;&#8211;lpt_input_border_color:#dddddd;&#8211;lpt_input_focused_border_color:#a7a7a7; } SEND US AN ENQUIRY Need a business upgrade? Get in Touch with us today to experience the Tectura Difference. Name * Business Email * Company * Requirment * New Implementation Upgrade<\/p>\n<a class=\"more-link btn-a btn-a_color_theme btn-a_hover_2\" href=\"https:\/\/tectura.com\/india\/microsoft-dynamic-services\/solutions\/customer-services\/\">Read more<\/a>","protected":false},"author":2,"featured_media":0,"parent":5104,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-home.php","meta":{"footnotes":""},"class_list":["post-6203","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Dynamics 365 Customer Services Automation | Tectura<\/title>\n<meta name=\"description\" content=\"Enhance customer satisfaction with Microsoft Dynamics 365 Customer Services solutions by Tectura. 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