Retail Performance
Starts with the Experience

Not Just the Transaction

The brands that win shape customer experience, improve conversion, and stay ahead of demand. Tectura combines Dynamics 365, LS Retail, and AI Agents for growth, experience, and control.
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How retailers are improving operations with Microsoft.
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The Priorities Driving
Retail Performance Today
Modern retailers focus on what most affects sales, customer experience, fulfillment speed, and margin, where connected systems, automation, and real-time data create the greatest measurable advantage.

Here is How We Enable It
Retail success = Experience + Sales + Agility
1. Real-Time Inventory Visibility

Accurate inventory across every location helps retailers improve availability, prevent lost sales, and fulfill orders across channels.

2. Flexible Omnichannel Fulfillment

Connected systems support BOPIS, ship-from-store, and unified returns, keeping customer experience consistent across every channel.

3. Automated Back-Office Operations

Automated finance, purchasing, and reporting reduce manual work and keep pace with trading volume without adding headcount.

4. Scalable Customer Service

AI-assisted service helps teams handle routine inquiries faster, giving agents more time for complex customer needs.

5. Real-Time Retail Decision-making

Connected retail data helps teams act faster on sales trends, inventory movement, margin changes, and customer behavior.

1. Bid-to-Closeout Margin Controls

Turn winning estimates into controlled budgets, tracking committed cost, actual cost, change orders, and margin throughout.

2. Project Cash Flow and Billing Discipline

Keep progress billing, retainage, subcontractor payments, and milestone cash flow visible before liquidity pressure builds.

3. Subcontractor, Procurement, and Compliance Management 

Link RFIs, submittals, change orders, claims, and approvals to the live budget, controlling commercial risk and spend.

4. Field-to-Office Execution Visibility 

Mobile field tools connected to project management, payroll, and finance keep field and office on shared data.

5. Portfolio-Wide Resource Visibility

Real-time visibility across crews, equipment, and materials helps leaders balance utilization and anticipate constraints before delivery slips.

6. Safety, Quality, and Compliance Control

Digitize inspections, incident reports, non-conformance records, and corrective actions so risks surface before claims or delays.

HOW TECTURA
Helps Retailers
Drive Growth, Experience, and Control 

Tectura combines Dynamics 365, Power Platform, LS Retail, and pre-built role-based AI agents to deliver retail platforms that support growth, customer experience, and operational control. Our solutions are designed by senior consultants with decades of experience across retail operations, from store networks to omnichannel environments.

Dynamics 365 Supply Chain Management
Real-time inventory control and warehouse intelligence, from the distribution center to every store.
For retailers managing high SKU volumes across multiple locations, Dynamics 365 Supply Chain Management provides the visibility, forecasting, warehouse automation, and inventory replenishment capabilities needed to keep shelves stocked, reduce excess inventory, and keep fulfill orders reliably across every channel.
Capability What It Delivers
Real-Time Multi-Location Inventory Tracking Live stock visibility across every warehouse and store, with automated transfers between sites.
AI-Driven Demand Forecasting Replenishment recommendations grounded in sell-through velocity, safety stock, and supplier lead times.
Automated Inventory Replenishment Demand-aligned purchasing that replaces reactive ordering with structured planning.
Advanced Warehouse Management Directed picking, mobile scanning, and wave processing for high-volume fulfillment.
Supplier Delay Monitoring Agent A role-based AI agent that detects supplier delays early and supports proactive supply protection.
Faster Planning Optimization Master planning runtime reduced from hours to minutes for near-real-time replenishment signals.
Build-A-Bear: 28% reduction in warehouse processing days. Stores stocked with precision using mobile scanning across the distribution network.
Visual Comfort and Co.: Supply chain visibility unified across 56 showrooms. Delivery forecasting and order accuracy both improved after Dynamics 365 deployment.
Lifetime Products: Master planning runtime reduced from 24 hours to 15 minutes. E-commerce order processes automated with 95% efficiency improvement.
Dynamics 365 Finance
A financial backbone that connects retail operations to the general ledger in real time.
Dynamics 365 Finance connects retail operations directly to financial reporting in real time. Inventory, revenue, and costs are visible without manual consolidation, enabling faster close, stronger control, and better decision-making.
Capability What It Delivers
Real-Time Inventory-to-GL Integration Warehouse receipts, POS transactions, and order movements post to the general ledger as they occur.
Automated Supplier Invoice Processing Invoices matched, validated, and approved automatically, moving the cycle from days to hours.
AI-Powered Account Reconciliation A role-based AI agent that clears subledger-to-GL transactions and materially reduces close cycle time.
Multi-Entity Financial Consolidation One consolidated view across every store and legal entity, with live group reporting.
Audit Trail and Compliance Readiness Every transaction recorded with full change history for complete audit readiness.
Vera Bradley: Replaced legacy SAP. Finance and supply chain unified on Dynamics 365. Finance team redeployed from reconciliation to customer experience and strategic work.
Lifetime Products: Account Reconciliation Agent deployed. 60% reduction in month-end close cycle time. E-commerce accounts receivable processes fully automated.
Dynamics 365 Business Central
All-in-one cloud ERP for growing retailers ready to outgrow spreadsheets and legacy systems.
Business Central provides retailers with a single platform to manage finance, inventory, purchasing, and orders, enabling them to scale without losing control or relying on fragmented tools.
Capability What It Delivers
Unified Finance and Operations One platform for accounting, inventory, purchasing, and order management, with native Microsoft 365 integration.
Automated Order Management Orders from CRM or e-commerce channels processed and fulfilled automatically, with no manual re-keying.
Inventory Replenishment Planning Reorder points and purchase suggestions aligned with sales velocity and supplier lead times.
Xyngular: 40 hours saved per month in manual order entry. Fully automated order flow from CRM to fulfillment. Sold 5 months of inventory in 12 days during a single product pre-order launch.
LS Retail: Intelligent Retail Suite
An integrated retail platform built on Microsoft Dynamics 365, connecting POS, inventory, loyalty, and analytics in one environment.
LS Retail is one of the most widely deployed retail management platforms built on Microsoft Dynamics 365. As a Diamond-level LS Retail partner, Tectura delivers implementations shaped by real retail operating environments. Our prebuilt extensions and configurations reduce custom development, accelerate deployment, and ensure solutions remain scalable and easy to maintain over time.
Capability What It Delivers
Unified POS and Back-Office Integration In-store POS transactions flow directly into inventory, finance, and purchasing in real time.
Real-Time Inventory Across Locations Stock visibility across every store, warehouse, and channel, updated as transactions occur.
AI-Automated Customer Segmentation AI builds and updates customer segments from purchasing behavior, visit frequency, and basket composition.
Role-Based Retail Analytics Pre-built dashboards surfacing the metrics that matter to each role, from store manager to finance.
AI Demand Forecasting SKU and store-level demand prediction using historical sales, seasonal patterns, and external signals.
Loyalty and Customer Engagement Loyalty programs, promotions, and personalized offers managed directly within the platform.
Tectura and LS Retail: Tectura is a Diamond-level LS Retail partner, the highest certification tier available, with implementation experience across retail and hospitality environments. Tectura’s R&D team has developed extensions and industry-specific configurations for LS Retail that reduce custom development requirements and accelerate deployment timelines for retail clients.
Dynamics 365 Customer Service
with Copilot Studio
AI-powered customer service that handles routine cases autonomously, freeing agents for cases that require human judgment.
Customer service is a critical part of retail experience and brand perception. Dynamics 365 Customer Service, combined with Tectura’s pre-built AI Agents, enables retailers to handle high volumes efficiently, while maintaining consistent customer experience across channels.
Capability What It Delivers
AI Case Summaries Complete case history surfaced for agents before engaging, supporting faster, more informed responses.
Autonomous Self-Service Agent A Copilot Studio agent that resolves common inquiries without involving a live agent.
AI-Assisted Email Drafting Copilot drafts contextually accurate responses for agent review, removing routine writing effort.
Omnichannel Case Management One workspace for cases across chat, email, phone, and social with a full customer view.
Intelligent Case Routing AI classifies and routes cases by type and complexity for stronger first-contact resolution.
Vera Bradley: Copilot Studio AI agent automates more than 2,000 monthly support cases. Live agent escalations reduced by 25%. Agents report greater capacity to handle complex, high-value cases during peak seasons.
Power BI, Microsoft Fabric, and Power Platform
One version of the truth, for every role and every decision retail demands.
Retail data is often fragmented across POS, ERP, ecommerce, and supplier systems. Microsoft Fabric and Power BI centralize this data, while Tectura pre-built agents, as well as Power Automate remove manual processes, giving every role real-time visibility and faster decision-making.
Capability What It Delivers
Unified Retail Data Platform Microsoft Fabric centralizes POS, ERP, e-commerce, finance, and supplier data into one governed platform.
Role-Based Power BI Dashboards Live retail metrics tailored to store managers, finance, and buyers, accessed without IT involvement.
Reusable Semantic Model Library Pre-built data models ensure every team works from the same trusted, consistent data.
Automated Reporting Pipelines Scheduled, automated data flows that keep reports current rather than stale by the time they arrive.
Power Automate Workflow Automation Approvals, routing, and reporting workflows automated as structured, auditable digital processes.
Walmart: Standardized the entire finance organization on Power BI. Built a semantic model library giving 2.3 million associates self-service access to consistent financial data across trillions of transactions.
Avocados From Mexico: Weekly reporting time reduced by up to 95% with Microsoft Fabric. Purchase order processing cut from 15 minutes to under 1 minute with Power Automate.
Tectura Pre-Built AI Agents
for Retail Operations
Tectura has developed a library of role-based AI agents for high-volume retail processes, helping organizations automate execution while maintaining control.
Sales Agent

Retrieves customer balances and overdue invoices, inspects posted sales documents, and assists in creating quotes and sales orders.

External Sale Agent

A customer-facing self-service agent for viewing account profiles, placing and tracking sales orders, and processing bank-in slips via OCR.

Procurement Agent

Monitors inventory replenishment signals, submits purchase requests, tracks vendor performance, and analyzes procurement trends.

Inventory Agent

Identifies low-stock, excess, and slow-moving items; checks availability across locations; and monitors inventory risks before they become service failures.

Finance Agent

Detects accounts over budget, analyzes cash flow, and surfaces financial performance across business areas.

Monitor and Alert Agent

Runs scheduled monitoring, applies user-defined business rules, and sends automated alerts when exceptions are detected.

All Tectura AI agents are built via Microsoft Copilot Studio and integrated across Dynamics 365 Business Central, Microsoft 365 (Teams, Outlook, Excel), and Power BI. Private AI deployment is available for organizations with data sensitivity requirements.
Why Tectura for Retail
Tectura combines platform expertise with real retail operating experience, delivering solutions designed for how retail businesses actually run.
End-to-end
Delivery

From the initial assessment through to go-live and ongoing support, Tectura is accountable for the full engagement. Strategic consultation, implementation, training, and sustained optimization, from one team that knows your business.

Senior Consultants, Locally Embedded

Projects are led by senior consultants embedded in local markets who understand the operational realities, regulatory requirements, and customer behavior patterns specific to retail in each region they serve.

25+ Years
Serving Retail

Tectura has served retail clients since 2000, through multiple technology cycles, changing consumer behaviors, and the shift to
omnichannel operations. That experience
nforms every engagement.

LS Retail Diamond Partner

Tectura holds Diamond-level certification with LS Retail, the highest partnership tier available. Combined with Microsoft Inner Circle membership, Tectura brings two of the most important retail platform credentials together in a single implementation partner.

Intelligent Retail Suite

Tectura’s in-house developed analytics and AI solution, built on Microsoft Dynamics 365, provides retailers with role-specific dashboards, AI-powered demand forecasting, and automated customer segmentation without the development timeline of a custom build.

Pre-Built AI Agents

Tectura’s library of role-based AI agents, including the Sales Agent, Inventory Agent, and Procurement Agent, are purpose-built for retail operations and deployable on Microsoft Dynamics 365 without custom development.

Top 1%
Microsoft Partner Globally,
Inner Circle
Microsoft, 2025/2026
Diamond
LS Retail Partner,
highest tier
LS Retail
25+
Years serving retail clients
Tectura
400+
Local customers
across industries
Tectura
Frequently Asked Questions
What retail solutions does Tectura implement?

Tectura delivers end-to-end retail platforms built on Microsoft Dynamics 365 platform for retail, including Business Central for mid-market retailers, Finance and Supply Chain Management for enterprise and multi-entity operations, and Dynamics 365 Customer Service for contact center teams. As a Diamond-level LS Retail partner, Tectura also implements LS Retail's fully integrated POS and retail management platform. On top of these platforms, Tectura’s AI agents extend capability into analytics, forecasting, and operational automation, helping retailers move beyond systems integration to real operational control.

What is LS Retail and how does it differ from standard Dynamics 365?

LS Retail is a specialized retail management platform built on top of Microsoft Dynamics 365. While Dynamics 365 Business Central provides a strong foundation for finance, inventory, and operations, LS Retail connects the front-end retail experience including point-of-sale management, loyalty, promotions and store operations, directly into that same system.

The result is a single, unified retail platform where store transactions, inventory, and financials are always aligned in real time, without the need for separate systems or integrations.

Can Tectura support retailers with multiple store locations across different markets?

Yes. Tectura regularly supports retailers operating across multiple locations, markets, and legal entities. The platforms Tectura implements, including Dynamics 365 and LS Retail, support multi-entity structures, multi-currency operations, and local regulatory and tax requirements across different jurisdictions. Senior consultants embedded in local markets lead each engagement to ensure that market-specific realities are addressed directly rather than handled at a distance.

How do Tectura’s pre-built AI agents work in a retail environment?

Tectura’s AI agents are designed to automate high-volume retail processes directly within Dynamics 365 and Microsoft 365. Rather than just providing insights, they execute tasks, such as order processing, inventory monitoring, procurement coordination, and customer self-service, within defined workflows.

Each agent operates with clear rules and escalates exceptions to human teams, ensuring automation improves speed and consistency without reducing control. Deployment is configuration-based and does not require custom development.

How long does a retail ERP implementation typically take with Tectura?

Implementation timelines vary based on scope and operational complexity. A Business Central deployment for a single-location retailer typically takes 8 to 12 weeks, while multi-store or omnichannel environments involving LS Retail POS integration, or integrations typically require 12 to 20 weeks or more.

Tectura defines scope and timeline upfront through a structured assessment, ensuring clarity on cost, delivery milestones, and business impact before implementation begins.

What industries adjacent to retail does Tectura serve?

In addition to retail, Tectura serves closely related sectors including hospitality, food and beverage, distribution and consumer goods. These industries share many of the same operational challenges, from inventory and fulfillment to customer engagement and demand variability, allowing solutions to be applied and adapted effectively.

Tectura also supports property developers and mall operators managing retail tenant ecosystems.